We are a total workforce solutions provider that goes beyond just deploying manpower, but also training, executing and governing the workforce to ensure a seamless, cost-effective and productivity-centred project experience to our clients.
Increase customer satisfaction with our flexible inbound and outbound solutions, helping our customers improve efficiency and reduce acquisition costs.
Offer personalised responses with speech recognition
Empower customers to help themselves using self-service IVR
Keep a check on quality and staff training
Monitor calls for compliance and conflict resolution
Quickly distribute calls/chat across multiple devices
Keep track of customer priority and agent schedule